Refund and Return Policy – Nguyenpham Photography Studio
At Nguyenpham Studio, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, please read our refund and return policy below.
1. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Returned within 30 days of the purchase date.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards.
- Downloadable software products.
- Items marked as final sale.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at info@bespokegardeningservices.com to request a return authorization.
- Provide your order number and a brief explanation of the reason for the return.
- Once approved, securely pack the item and include the original packing slip.
- Ship the item to the address provided by our customer service team.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
5. Exchanges
If you need to exchange an item for a different size or color, please follow the return process outlined above, and place a new order for the desired item.
6. Shipping Costs
Shipping costs for returned items are non-refundable. You are responsible for paying your own shipping costs for returning your item.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at info@bespokegardeningservices.com or call us at 435-417-8523.
Thank you for choosing Nguyenpham Studio!
